Going beyond offering claim payouts
FWD Care - Recovery Program will help customers go through life changing events with a set of practical services plus emotional support from dedicated nurses, even if the policy comes to an end due to full pay-out.
First-in-the-market customer extra care program
Offer a trusted companion to help customer undergo a difficult time, even if the policy comes to an end.
Provide a range of practical and emotional support for customer's recovery.
Simplify registration process at no cost.
The FWD Care Recovery program is available for what we call major event claims - the diagnosis of a serious disease, or a life-changing incident, supporting customers from practical help to professional care, including:
- FWD Care recovery nurse: beyond the companionship, listen actively with heart, provide evidence-based advice, recommend and arrange relevant recovery services.
- Recovery service package: offers a well-diversified and flexible coverage as follow
Services | Limit |
Services | Limit |
Home doctors | 3 sessions |
Home nurse & physiotherapy | 5 sessions |
Medical consultation | Unlimited |
Psychologist consultation | Unlimited |
Dietician consultation | Unlimited |
Medicine delivery | Unlimited |
Medical secretarial service | Unlimited |
How you'll experience the FWD Care Recovery Program
We've made it as simple as possible for you to experience the FWD Care Recovery Program.
1. Receive the program introduction
The FWD Care Recovery Program applies for major claims including critical illness or total permanent disability approved between the period of 29 July 2022 to 29 July 2023, for all product types. FWD will put you in touch with introduction and will provide you with registration guidelines.
2. Activate the program
You should activate the program by registering successfully within 15 days since the date receiving the program introduction. Kindly note that the registration may be closed before the due date if the budget runs out.
Partnership
FWD Vietnam partners with Doctor Anywhere Vietnam to provide recovery services for you.
With a nationwide alliance and a mobile Doctor Anywhere App platform, plus a 24/7 Call Center, we will connect you with healthcare services that are useful for your treatment.
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