We're here to help every step along the way

Tell us what you need, and we’ll do our best to help

Whether you need advice on one of our plans or support with a claim, don’t hesitate to get in touch.

What do you want to do?

First-in-the-market customer extra care program

Going beyond offering claim payouts, we offer FWD Care - Recovery Program to support our customers getting through life changing events with a set of practical services plus emotional support from dedicated nurses, even if the policy comes to an end due to full pay-out.

Want to make a claim?

File your claim quickly and easily with FWD.

Check your policy coverage

Want to know if you’re covered for a claim? Log-in to your account to check your policy details.

Search our network

From customer service centres to branch offices, we have a vast network of support across Vietnam.

Frequently asked questions

How do I register for FWD Customer Portal?

What features are available on FWD Customer Portal?

How can I check my claim status?

How do I change my information such as address, contact numbers, email address?

When and how would I get confirmation that my premium payment has been received by FWD?

Need more help?

Select a support options below

Call customer support

Mon – Fri 8:30am to 5:30pm. Outside of these hours leave us a voice message.

Call 1800 969690

Leave a message

You can click below to leave us a message. We’ll get back to you as soon as possible.

Open contact form

Email us

Email CustomerConnect.vn@fwd.com and we’ll get back to you as soon as possible.

Send an email

Use our automated phone line

Call and follow the instructions to check your policy, make a payment, or find out how your claim is doing.

Call 1800 969690