We need the following paperwork from your doctor, hospital/clinic or police. Please note that when you submit your claim, duplicate copies or photocopies of these documents are fine.
- Official death certificate, issued by the government
- A signed statement by the claimant (the person making the claim) explaining how the insured person died.
- Any evidence of the cause of death:
- If the loss of life was due to disease: the hospital discharge note/medical summary/medical records or any other medical documents
- If the loss of life was due to accident: investigation report/accident report/any forensic report
If you’re a third party assisting with the claim, we need proof of identity and details of your relationship to the insured person. See below documentation required:
- Your ID card
- A legal document to prove the relationship between the insurance claimant (the person making the claim) and beneficiary(s) (the person or people entitled to receive the cash benefit). For example, a marriage certificate/birth certificate/power of attorney.
If the insurance beneficiary(s) are deceased, and you’re the legal beneficiary(s), you’ll need to provide the following:
- Your ID card
- An authorisation letter/testament/written agreement or any legal document(s) certifying you as the legal beneficiary.
Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.
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