Total permanent disability claims

How to file a total permanent disability claim

1. Collect your supporting documents

We need the following paperwork from your doctor, hospital or clinic or the police. It’s fine to send us copies of these documents.

Medical report(s) with treatment details
Hospital discharge note
Any lab-test results, lab scans or image result
Any surgery records
Results of any assessment by the Medical Evaluation Board. This evaluation must have been performed between 6-9 months after the date of any disability. Please note that this isn’t needed if you’ve had limb surgery or the surgical removal of eyeball(s) due to trauma
Any police investigation or accident report as issued by authorised police. This only applies if any disability was caused by an accident

If a third party is assisting with the claim, we need proof of identity and details of your relationship to the insured. See below documentation required.

Your ID card
A legal document to prove the relationship between the insurance claimant (the person making the claim) and the insured person. For example, a marriage certificate / birth certificate / power of attorney

Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.

2. Download and fill out the required form

Claim form

Authorisation letter for FWD to collect any medical records related to your claim

3. Submit the form and any supporting documents

You can submit your claim in one of two ways:

Online

Submit your claim documents online via the FWD Customer Portal.

In person

Submit a hard copy of your claim via one of our FWD Customer Service centres.

Important things you should know

The above is a guide only. We may need other documents in order to accurately assess your claim. For more details, please read the terms and conditions of your policy. If you need help, please call FWD Customer Care on 1800 969690 (toll free). Or you can send us an email via CustomerConnect.vn@fwd.com.

How we deal with claims at FWD, and what you need to know

We know that if you’re making a claim, you’re probably already going through a difficult time. So we think it’s part of our job to make insurance claims as quick and as easy as possible. Here are some of the questions you might have and our answers in response.

When should I submit my claim?

Please submit your claim within 12 months from the date of any disability.

How long will it take for my claim to be approved?

Once you’ve submitted your claim (with all the required documents), we’ll let you know our decision within 10 working days. If we need more supporting documents, again, we’ll let you know within two working days. It will then take a further 10 days to process and advise you of our decision. So do try and ensure you submit all the right documents. We send all notices via either email or SMS according to the contact information you’ve given us.